In today’s fast-paced world, final-mile logistics is a crucial component of supply chains. To keep up with the demand for next-day delivery and same-day shipping, companies have had to find ways to cut down on transit times. This means that final mile logistics has become an increasingly important part of business operations for many organizations in the technology and electronics industry.
Customer satisfaction is a number one priority for many consumers, which explains why retailers that provide a personal touch offer product education, offer smooth delivery, use sturdy packaging, and brew excellent coffee fare well with customers.
Speed is essential in today’s retail environment. Customers want their items as soon as possible, and leading businesses appear to be competing to break delivery records. Merchants can no longer count on near-instant gratification to set them apart from the competition, whether they’re delivering to customers at home, offering online pickup for purchases, or stocking actual shelves for in-store pickup.
The final mile is often the most challenging aspect of transportation, which can lead to high costs for businesses if they are not adequately prepared. However, companies that have struggled with final-mile deliveries in the past are investing more into last-mile technology and infrastructure to make sure their goods arrive safely and on time.
That is why many firms today utilize outstanding customer service to capture attention, customer loyalty, five-star reviews, and more sales. So how can a company effectively engage in lifetime monitoring for a delicate industrial-technological product while still ensuring that such items are transported securely to the end-users front door?
What is Final-Mile Delivery?
Also known as last-mile, final-mile delivery is a final leg of the supply chain in which goods are transported from a distribution center or warehouse to their final destination. In most cases, it occurs when an order has been placed, and the customer needs to receive them as soon as possible. While final mile logistics can include anything that takes place after an item leaves its last warehouse, final mile delivery is often used to describe the final leg of the supply chain.
Last-mile delivery is the movement of items from a warehouse or transportation center to their ultimate destination. It’s the final stage in the shipping process, which ends with your item in hand. Last-mile delivery refers to goods traveling from a warehouse or terminal to their ultimate stop.
Last-mile delivery is the process of delivering packages to the client as quickly as possible. However, statistics show that roughly 54% of US consumers have abandoned their purchases either because their delivery was too expensive or too slow. Customers will discover alternative choices if the shipping alternatives offered do not meet their needs in terms of cost and/or speed. As a result, last-mile delivery is an essential component of the supply chain for businesses to consider seriously.
The Importance of Final-Mile Logistics When Moving Fragile Electronics
Today, final-mile logistics is an essential aspect of the technology and electronics industry. Companies that are moving their equipment for any reason need to get it there in one piece. Final mile delivery can make or break a company – you don’t want your product arriving broken because someone did not know how to package something properly! There are final-mile logistics companies out there that understand how to transport fragile equipment without damaging it.
Also, the last leg is critical for delicate electronics. It’s relatively straightforward to safeguard fragile industrial technology during the main freight journey. Still, once it reaches a distribution center and is routed again by a parcel carrier, those items may be damaged severely. “Last mile” delivery methods aim to ensure that packages arrive in good hands with carriers at the final destination.
One way to guarantee that delicate industrial or non-industrial electronics are protected during transit is to use extremely high-quality and pressure-resistant tape to seal the packages. This will ensure that shipments are kept closed and cannot be harmed by external factors like moisture or intense sunshine. The box’s interior should also be padded with Styrofoam or another type of insulation material that can keep the contents from moving during shipment.
It’s also critical to ensure there is no empty space within the product’s packaging. Because a little bump might render delicate industrial electronics useless and damaged, adequate packing and insulating are essential. But this can’t be done unless enough insulation goes inside the box to keep the product from moving around.
It is also critical to invest in condition monitoring for your shipments outside of these best practices for moving delicate electronics.
The Challenges of Last-Mile Delivery
Cost, speed, and transparency are the main challenges of last-mile delivery. Costs are high, transparency is low, and it can take up to a week or more for final deliveries. Since final delivery companies typically decide how much they will charge for their services, this results in a lack of speed due to negotiation time with customers. As far as transparency goes, last-mile drivers don’t typically know where they are going until the final leg of their route, and final delivery points sometimes change at a moment’s notice.
Shipping Costs are Very High
Last-mile delivery, which covers the final leg of the entire supply chain process, is expensive both to the online shopper and the company. Last-mile delivery expenses account for 53 percent of overall shipping costs from manufacturer to final delivery. This is a significant challenge because over half of customers abandon their online purchases because of excessive delivery fees.
Big shippers, such as Amazon, have increased the stakes on free delivery and introduced tempting deals like “free two-day delivery” services. Customers are becoming less inclined to pay shipping fees, forcing businesses to shoulder the expenses. Companies should be aware that 83 percent of customers consider free delivery the most important aspect when making internet purchases.
Slow Delivery Speeds
Last-mile delivery is more difficult when independent carriers are involved, and the efficiency of such services depends on various variables that the company cannot control. The following factors and difficulties must be considered:
- Size of the third-party logistics (3PL) provider.
- Daily number of orders picked and packed.
- Carrier pick-up frequency.
- How close delivery points are to the warehouse/distribution center.
- Where the warehouse is located, whether it’s rural or urban, is important.
- Number of deliveries on a specific route and/or the number of routes.
As you can see, once a package has been put out for delivery, it’s nearly impossible to control how quickly it travels.
The final-mile delivery process involves finding customers, which can be difficult in some areas. As a result, final mile drivers sometimes have to drive great distances before completing their final deliveries. This leads to slower ground speeds and higher vehicle expenses that companies need to pay out of pocket. Since prices are negotiated in advance, final-mile carriers have to absorb such costs.
Even with fewer stops, rural delivery routes may be longer for the same reasons. In contrast, city deliveries are closer together, but there is also the problem of traffic that slows down the transportation process.
The Need for Transparency and Visibility
Customers in today’s world of readily available information with the aid of technology expect to be able to track a shipment. At the very least, allowing customers to track a delivery would alleviate some of their worries about late delivery or missing shipments.
When it comes to providing transparency, such as tracking a package’s delivery status, being watchful isn’t enough anymore. There’s more to order fulfillment than you see here; for example, there are elements of order fulfillment strategy and business models that you should know about.
How Redbird Logistics Transports Electronics
The supply chain execution of Redbird Logistics Services links every link in the chain. This final-mile logistics company manages the transportation of electronics, pharmaceuticals, and other high-value products.
The final mile is where customers expect their deliveries to be on time for pick up or delivery at a location that works best for them. With Redbird Logistics Services, you are assured your shipment will arrive on schedule with final-mile cargo.
The following components are included in our patented application technology:
- Inventory management and bar-coding with serialization.
- Order management and feedback.
- Document imaging and retrieval.
- Online monitoring and visibility.
Every one of our trucks is outfitted with GPS technology, which allows two-way communication and real-time updates in our systems at Redbird Logistics Services.
Our on-board technology allows our operation teams to access all data regarding a job site and request more if required. We also keep track of the status of all items in the shipment using the serialized barcode on each item. We provide online access to information about your goods so that you can use our onboard intelligence too.
Redbird Logistics technology is fully compatible with inventory management solutions and goes all the way from transport to storage. We provide complete visibility into inventory control via:
- Serialized bar-code scanning
- GPS communication
- Online access
Redbird Logistics can handle it, whether you’re sending out a small delivery or dealing with complex vendor-managed inventory situations. Our sophisticated tracking architecture comprises a wide range of technologies that work together to solve challenging and sometimes complex problems. They also keep you informed.
One of the most appealing aspects of working with us is accessing real-time information via our system. You can get shipment tracking and inventory visibility information in various ways, including e-mail, online portal access, and mobile apps. It means you can track your electronic and technology goods from anywhere on Earth. With complete worldwide tracking and insight at your fingertips, you may depend on us to offer products that fit your requirements and enable you to manage with speed and ease.